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FAQ

Gateway

Network setup

  • Q: IP Addressing: Do the gateways require a Static IP address assignment or can they use a Dynamic IP address (DHCP)?

    • A: DHCP is the default preferred way. Static IP is supported only in certain gateway models, and is generally not advised to be used.

  • Q: Security/Firewall: Are there any specific communication ports that must be opened on our firewall for data transmission (e.g., specific ports for inbound or outbound traffic)?

    • A: Port 80, 443 and 8883 outbound must be open.

  • Q: Security/Firewall: Which specific FQDNs does the gateway access (outbound):

    • A: Currently, the gateway connects to the following FQDNs:
      • provisioning.meshtech.no (port 443)
      • a32xtqvf3aiie8-ats.iot.eu-north-1.amazonaws.com (port 8883)
      • device-management-production-firmware-updates.s3.eu-central-1.amazonaws.com (port 80 and 443)
      • NOTE: New FQDNs may be added in firmware updates.

  • Q: Internet Access Method: Does the communication require a direct internet connection, or can the devices be configured to operate through a proxy server?

    • A: There is no option to configure proxy server exposed in the gateway. Direct internet connection is required.

Physical Connectivity and Power

  • Q: In addition to the easily accessible internet port (RJ45), what else is required for the physical setup?
    • A: If PoE is available from the ethernet port (RJ45), no additional requirements are needed. If there is no PoE available, a power outlet is required with the following requirements: 100-240VAC 50/60Hz with any of US, EU, UK, AU sockets.

Power Management and Data Integrity

  • Q: Our locations occasionally experience power outages and network shutdowns. Does an abrupt power loss pose a risk of data corruption or device damage?
    • A: In normal operation there are minimal/no operations writing to the disk on gateway, so chance of any corruption from abrupt power loss is small. However, there is a theoretical chance that abrupt power loss could cause device damage. To prevent this potential for damage, an uninterruptible power supply (UPS) could be used. To shut down gracefully, write 0x8311 - Shutdown, before the UPS is out of power.